Building relationships for retention

Author: Independant writer Language: Englsih Journal: Strategic Direction Year: 2009, Volume: 25, Issue: 7, Page: 6-9 Source: Emerald Publisher: Emerald Publishing Group Limited

 It has been stated countless times that any organization's best asset is its workforce. Yet that message continues to go unheeded by many company leaders who place employee welfare way down their list of priorities. Just ask those working in a call center environment. Such employees are under constant pressure to meet targets, while being first in line when the flak from disgruntled clients begins flying about. This paper looks at how you can develop employee engagement.

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